A solid introduction to the fundamental terminology, concepts, and practices of library public services as well as the skills to deliver them effectively to a variety of information users and within a variety of settings. Special emphasis on the philosophy of reference service, appropriate communications skills for use in instructional settings and reference interviews, standard evaluative criteria for determining fitness of sources to meet information needs, proficient retrieval of information from print and electronic reference sources, policies and procedures for the provision of reference service, and the role of reference and information service departments within an organization.
- Teacher: Manendra Singh
This course offers complete understanding about the information needs of the users. The Identification of users, category of users, various information seeking behavior models, methods of user study, areas of information use and so on part of the course. The outcome of the study will make the students to understand the users, information and the needs.